Feefo Reviews

Feefo service stars
Feefo ratings

Our Reviews

Genuine reviews from our customers in the last 30 days from www.feefo.com.
Date Score Customer Comment
Service:++

Neil Wallace was excellent . His explanation and understanding of how it all worked made it more easier for me to make a decision without him putting any pressure on me . He also got me the best rate for paying the interest back by borrowing a little less. I was always informed of any updates and the whole process went through fairly quick . I would definitely recommend Bower Retirement and feel I have made a friend in Neil . Excellent service !

Service:+

Very helpful and patient as the equity release took over a year to finalise.

Service:++

Extremely helpful and informative. Andrew Barnes was a very pleasant person, my wife and I enjoyed his company.

Service:++

we had some doubts of taking Equity Release when we first contacted Bower,
but Edward,explained everything in detail ,in a very calm manner. We felt no pressure to proceed . We were notified at each point in the proceedings ,which enabled us to have confidence in Bower. The Surveyer was also very open and felt he did a through job. Also having the solicitor come to the house was very easy for us,he was very pleasant and explained the process ,as we signed the papers.

Service:++

Professional and thoughtful. I would be happy to recommend you

Service:++

Bower staff did well in all areas.

Service:++

From the start they listened to my requirements,. They explained all the pro's & cons and made it easy to understand. They didn't push for a sale and were very easy to deal with and did what they said they would.They also stayed in touch at every stage. I would thoroughly recommend them.

Service:++

Could not have been more helpful in every aspect excellent service. Dealt with very quickly. In particular Neil Stevenson and his assistant Zoe.

Pauline Fisher

Service:++

Explained the options thoroughly and researched the proposals well.
Very competitive on fees .A friendly personable service and the agent
was professional and not in any way trying to force us into buying the product.

Service:++

Very good service

Service:++

We Will recommend and have a friend who Will soon be doing the same as us

Service:++

Your representative Mr. David Kitchens was excellent. Friendly, honest and straight to the point. Informed and telephoned me throughout the process. The surveyor valued my property fifty thousand less than an estate agent had two years ago. He didn't like old properties, felt he didn't do Bower any favours!!
Anytime I phoned Bower, Nicky was always polite and helpful. I would recommend Bower anytime.

Service:++

Excellent efficient service. Advice given was trustworthy and non commital. Our advisor was very pleasant, punctual and informative.

Service:++

I would highly recommend yours service. All your staff were polite, helpful and efficient and move things along quickly

Service:++

I was kept informed

Service:++

Absolutely excellent service throughout! Amy Edwards our equity release specialist was professional, knowledgable, personable and thoughtful at all our meetings with her. Furthermore all information was individually tailored to our needs and all policies and their workings so very clearly explained from the outset! Her team were equally supportive and efficient. Much research was carried out by us previously on different providers of equity release but clearly Bowers was the best for us. We cannot rate Amy highly enough so thankyou.

Service:++

Always available to answer our queries. Your employee, colleague, Eric was particularly helpful and very, very nice.

Service:++

Excellent service, on the ball customer relations, kept us up to date with the process at all times and every stage. The advisor Neil Wallace was excellent, nothing like what I expected, no push no persuasion, just good friendly advice and guidance. Any of our friends who want to go down this route will be put in Neils and Bowers direction

Service:++

Rep on time. Good contact from PA

Service:++

From initial contact right through to completion, the service was totally professional. We were regularly contacted during the process with updates from very courteous staff. We would very happy to recommend them to anybody considering equity release.