Feefo Reviews

Feefo service stars
Feefo ratings

Our Reviews

Genuine reviews from our customers in the last 30 days from www.feefo.com.
Date Score Customer Comment
Service:++

The service was at all times polite ,and I had no problems.

Service:++

Eveything.

Service:++

Excellent communication. Friendly, informative and efficient. All questions answered in a timely manner.

Service:+

We have used in the past and thought of going back as had excellent service in the past Again both staff we dealt with were very professional and Dave Long was very expert in his manner and engaging with us and explained how things could work for us. Tracey was very professional in keeping us up date with progress and although we use a solicitor provided by the company rather than our own it was a tiny blimp which held things up slightly but overall extremely pleased and now class David as a friend and close confidante

Service:++

Mr. Andrew Card from Bower explained everything that Bower offered, comprehensively and clearly.He discussed the various options available to us in a most helpful way which enabled us to make an informed choice. He was always reliable, easy to contact and always telephoned when he said he would. He was always well groomed and well turned out. We recommend him without hesitation.

Service:++

Anthony explained the whole process and options available to us clearly and professionally. The whole experience was great thank you

Service:++

Would have no hesitation in recommending.

Service:+

Bower Retirement were very helpful and informative, and responded very quickly to any queries while the process was going through. All the costs were explained clearly, and I wasn't pressurised to buy other products from them, so I felt they were very straightforward and trustworthy. I would be happy to use them again in future.

Service:+

Very efficient service without out any delays or problems.

Service:++

Friendly, helpful, totally open and fully informative. Totally efficient process. All staff excellent, especially Nicky and Mike Raspberry.

Service:++

Superb Customer service from Peter O 'Donovan, went out of his way to help me, nothing was too much trouble for him, would most definitely recommend Bower Retirement

Service:++

We were very pleased with the personal service of Mr Neil Wallace, who checked regularly to see if we were happy with how things were proceeding. It was a painless process and apart from the worry about how things would work out Mr Wallace's assurances were most welcome.

Service:++

Prompt and efficient. The advice given was sound.

Service:++

Friendly and very informative
Lovely and helpfully we would use again.

Service:++

Very helpful; very speedy; very polite and answered all our questions in a way in which we could understand

Service:++

I found your service very professional and highly effective. I was fully informed of all implications, both posative and any negation points. I particularly appreciated the tireless efforts of my coordinator Eric Wilson.

I would not hesitate to recommend the services of Bower Retirement and Eric Wilson.

Service:++

Couldn't fault your advisor Richard Smith in any way. Nothing was too much trouble.
There was no pressure to make a quick decision and we didn't feel we were being pushed into something that we were unsure of.
After making the decision to go ahead we had no doubts on our part.
The process was quick and simple, with good communication throughout.
Would definitely recommend Richard and the Bower retirement service to any of our friends who were thinking of Equity Release.

Service:++

All very straight forward from start to finish

Service:+

Advisers were knowledgeable and not pushy, they knew their products. Some initial confusion when the adviser changed but process went smoothly to a speedy conclusion. It is good for the Customer that they are not tied to any supplier, they can recommend what is best for you from the entire market.

Service:++

Hassle free.Went very smooth,we found Neil Hall very helpful.