Feefo Reviews

Feefo service stars
Feefo ratings

Our Reviews

Genuine reviews from our customers in the last 30 days from www.feefo.com.
Date Score Customer Comment
Service:++

From the first visit by Bower's Equity Release specialist, Steven Town,my experience was pleasant stress free and easy. My questions were answered in an honest,easy to understand manner and I was happy that I had made the right decision.My application went through smoothl

Service:++

First class service from the original home visit and follow-up explanation of options, then accompanied by regular, friendly telephone checks regarding the progress of my application.


I would certainly recommend Bower to friends and family and also approach them if I wished to borrow again.

Service:++

Very happy.

Service:++

Polite friendly efficient. Would use you again

Service:++

Bower staff, and in particular Mike Gillis and Zoe Thurley were very professional from start to finish, taking time to explain everything and to find the best possible solutions to meet our needs

Service:++

very good through out . always kept in touch and even went through quicker thanexpected would recommend them to anyone

Service:++

Esha our rep. was excellent from the start,as was the telephone back up

Service:++

I was very impressed with the service from Bower retirement, it was quick and easy. The people I dealt with were extremely efficient and friendly, I was not looking forward to the experience but can honestly say it was painless.

Service:++

After a bad experience with another company two years ago I decided to use Bower. I had home visits with David Kitchens who was very informative and never pushy in selling the product.
After a small problem, the sponsor was change to Legal and General and from there on it was completed in good time. David or Tracy always kept me aware of the procedure that was going on.
All in all I found the experience good and very easy to complete.
Many thanks to the above.

Service:++

Very professional service which dealt with the tedium of the necessary FSA security and protection aspects.
Very helpful specialist in Eric who was really helpful and the whole remortgage went through without a hitch.

Service:++

They explained everything ,and arranged the complete process in the comfort of our home. Our consultant from Bower Retirement Sheila Carroll, made sure we had
the plan that suited our needs.

Once we decided to proceed ,Nicola Randall from Bowers head office took over the process to completion.

They arranged a solictor, an independent valuer, and we even received a home visit from the solicitor to sign the paperwork. Throughout , Nicola was superb with updating us on progress.

Service:-

we would have liked to be kept informed more


On 10-Sep-2018 the supplier responded:
Thank you for your feedback which is always gratefully received. Customer Service is our top priority at Bower Retirement and we endeavour to provide this to you and each and every one of our customers. We are sorry that your expectations were not met on this occasion. Please accept my sincerest apologies for this. One of our customer care team will contact you to discuss further in detail so we can investigate this internally.

Service:++

The release process was quick and very efficient and fully met all our requirements. All advice given was thorough and professional. Bowers kept us informed of progress throughout. We were delighted with the service given.

Service:++

Excellent, personal and efficient service. All our questions were answered in a straightforward manner, and the whole procedure went through wothout a hitch.

Service:++

It was a friendly and efficient service without any stress from beginning to end. And if the opportuniy presented itself we would thoroughly recommend Bower. David Long was extremely good at giving us the facts and talked us through the whole process in a friendly manner. All the processes went through very smoothly.

Service:++

They did everything to our satisfaction and beyond
Their representative Mr Richard Smith made the whole experience plain and simple

Service:++

Very helpful knowledgeable staff ,which made everything go through smoothly and quickly

Service:++

Yes for sure I will

Service:++

Continuous updates on progress of application at every level.

Service:++

The Advisor was very clear with his advice and answered any queries we had in an understandable manner.