Feefo Reviews

Feefo service stars
Feefo ratings

Our Reviews

Genuine reviews from our customers in the last 30 days from www.feefo.com.
Date Score Customer Comment
Service:++

Excellent, personal and efficient service. All our questions were answered in a straightforward manner, and the whole procedure went through wothout a hitch.

Service:++

It was a friendly and efficient service without any stress from beginning to end. And if the opportuniy presented itself we would thoroughly recommend Bower. David Long was extremely good at giving us the facts and talked us through the whole process in a friendly manner. All the processes went through very smoothly.

Service:++

They did everything to our satisfaction and beyond
Their representative Mr Richard Smith made the whole experience plain and simple

Service:++

Very helpful knowledgeable staff ,which made everything go through smoothly and quickly

Service:++

Yes for sure I will

Service:++

Continuous updates on progress of application at every level.

Service:++

The Advisor was very clear with his advice and answered any queries we had in an understandable manner.

Service:++

Everything happened as outlined at the first meeting, all deadlines were kept, there were no surprises and I was kept fully informed of progress at each stage.

Service:-

Adequate. No different to the other ER companies. I went with you because the ROI was lowest. Mistakes and errors were blamed on Just Retirement. They may have been responsible but it didn’t give me confidence.


On 09-Jul-2018 the supplier responded:
Thank you for your valuable feedback. I am sorry to hear that you felt we were the same as the other Equity Release companies; at Bower we work relentlessly on behalf of our customers to ensure their experience is smooth and that they are not inconvenienced, however very occasionally issues arise outside of our control – it is at these times that we manage, on behalf of our customer to ensure the best outcome - and this can take additional time to complete.
Glad to hear that you were confident we provided the “best ROI” and we will take your comments on board. In the meantime one of our Customer care team will contact you to discuss in more detail.


Kind regards


Customer Services

Service:++

A special mention for Lesley Wright who’s knowledge and advise was of huge value to us. Thank you. The service provided by Bower was excellent throughout.

Service:++

I thoroughly recommend Bower for equity release services. Their assigned specialist Mr Richard Smith was personable, professional and highly knowledgeable. Throughout our dealings I had every confidence that my interests were his paramount concern.
The service I received was nothing short of excellent.
Highly recommended

Service:++

Excellent service friendly and was kept informed on everything su

Service:++

Yes would recommend them. Very Professional

Service:++

Yes I would recommend, the agent was very helpful and also us secretary.

Service:++

Lesley Wright was most helpful and understanding thank you for what you done

Service:++

I was advised & well informed at each stage by their Agent -Andrew Card!
Thank You.

Service:++

Excellent service. Weekly updates from polite easy speaking staff. Regular updates and explanation. Staff (Nicky) was polite and courteous at all times. A real pleasure to deal with

Service:++

Absolutely Amazing
Ian Howarth was very professional and explained everything so clearly to us
He made everything run so smoothly for us and his young assistant in the office was so helpful when we had a question to ask.
We cannot praise them both enough for all the help they gave us to enjoy our retirement more fully

Service:++

The service was smooth and efficient.Andrew Card explained everything in a customer friendly way without tyinge up in technocal jargon.When I had yo camcel an appointment at sjort notice he went out of his way to ensure it was rearranged asap so that tge e process was not unduly delayed.I would reccomend him to my friends without hesitation.

Service:++

Very pleased from day one,very pleased with house one to one visits no other company provided this level of service.The whole process was a pleaser ,keep up the fantastic work and tell the team they are the best.