Feefo Reviews

Feefo service stars
Feefo ratings

Our Reviews

Genuine reviews from our customers in the last 30 days from www.feefo.com.
Date Score Customer Comment
Service:++

They were so friendly and helpful and put me at ease .

Service:++

The service we received from Neil Wallace and Zoe was excellent they explained everything clearly and they was always on call to answer any questions we might have very professional

Service:++

We thought bower service was excellent they answered all our questions did not rush us on a decision they was very polite and understanding we would like to say how Richard Smith went that extra mile to help us sort things out

Service:++

Found the whole experience was stress free.Dave long took time to explain everything and was never rushed or found anything to onerous.When we had an issue with the original survey he quickly found a solution for us.Would most definitely use your services again and would highly recommend to friends.

Service:+

i thought Bower provided a good service.The only negative was the valuation.It was well below the market value.This seems to be common place having spoken to other people.

Service:++

Neil Wallace was outstanding! He was very thorough with his advice and extremely knowledgeable. Through each step of the process we were kept up to date and I couldn't recommend Neil and Bower enough. The surveyor and solicitor were also veryjelpful, proffesional amd personable. Thank you for your help Neil and Zoe.

Service:++

Their service was e excellent at all times. They handled my case quickly and were always polite. I would definitely recommend them to my friends and family.

Service:++

In depth product knowledge, options and professionalism very impressive and reassuring.
Would not hesitate to recommend Bower.

Service:++

Dave Long gave us excellent help, taking time to go through all the paperwork and making sure we understood the whole procedure.

Service:++

Andrew Card was just brilliant from star to finish. All our queries were answered patiently and fully and we had an excellent outcome.

Service:++

We used Andrew Card's services a few years ago and were eminently satisfied then, so when we needed similar services we went straight to him and consequently to Bower Retirement. He has a straightforward grasp of what one is after and very quickly comes up with ideas. His ensuing discussions are cheerful, encouraging and logical. He makes sense of what to the uninitiated is usually nonsense, and one can rely on him to get it right and to get it right first time. He is impressively efficient, responding to emails as soon as he possibly can, and supplying the necessary paperwork with rapidity. He keeps in touch all the time, he stops you worrying and he calms you down. If we ever have need of his services again we will certainly go to him, and we would recommend him to anyone. Bower Retirement is very lucky to have him on their team, just as we feel very lucky to have had him working for us.

Service:++

I found them extremely helpful and always ready to visit me to deal with my problems. Andrew Barnes was alwys ready tohelp me and answer my questions. He made resolving difficult decisions a lot easier. I always felt he was on my side..
I would readilt recomend Bower to antbody considering Equity Release.

Service:++

A great experience from beginning to end. We felt we were listened to without pressurised sales and Neil found the best deal for us. A smooth experience from beginning to end. We would definitely recommend your service.

Service:++

Sorted out equity release for us.

Service:+

Good communication

Service:++

The whole process was managed very well - from initial consultation - Michael was very clear - through to the release of funds

Service:++

The whole experience was made plain and simple by the way everything was explained to us , I would definitely recommend them to anyone.

Service:++

Lisa Hirst , our Financial Adviser was excellent, she really worked hard to get us the result we were hoping for. Not only that she is a very nice lady, should we ever need Fin.Ad. in the future we would not hesitate to contact her. She is a credit and a great asset to Bower.

Service:++

We were absolutely delighted with this service. Mike a Gillis was so helpful and explained things very fully before going any further.
It was reassuring with the calls from Tracey with the news of things were progressing.
We would have no hesitation in recommending Bower Retirement.

Service:++

A good experience helped by lisa Hirst's first class handling of it. I will be recommending her if I know someone wants to release equity. She is a lovely caring person.